1. Do you offer a catalog?
A: Yes we do. You may put in a request for a catalog by giving us a call, email, or with our "Contact Us" feature. Please include your name and address when you make the request, so that we may have a catalog ready for you as soon as possible.
2. How long does it take to ship an order?
A: When your order is received, it is usually documented within 24 hours. Allow 7-10 days for product to leave the factory. All orders placed between Friday-Sunday will be documented the next business day. We ship orders by FedEx ground or Priority mail from the MacrameSuperStore manufacturing plant in Pennsylvania.
3. Can you ship to a Post Office Box?
A: Unfortunately, FedEx cannot ship to a post office box. We ask that our customers provide us with their home address, for shipping purposes. If you prefer to have your order sent to a PO BOX, we will ship your package by Priority Mail.
4. Can I use a Visa/MasterCard Gift card on your site?
A: We DO NOT accept Visa, MasterCard or AMEX GIFT Cards. We can not create secure settings without a billing address associated with the Debit/Gift Card. Therefore our security declines these cards. Unfortunately, due to the nature of Gift Cards, the funds may still appear as being withdrawn as if a charge has been made. (This has nothing to do with the Macrame Superstore, this is a function of the gift cards themselves.) The funds on these cards should be released within 48 to 72 hours. Please call the bank issuer for more details.
5. Do you sell Wholesale?
A: Before we will release any pricing information, we require that you fax a business license ( i.e., state resale certificate) and any state tax exemption form for proof of business. Fax (attention to Samantha) to: 978-433-9048. Requests for information are best done by fax. Please include: a contact name, company name, address, telephone number, and a fax number (if available,) in your cover letter. We charge a $10 handling fee for wholesale orders under $100.
6. Do you ship Internationally?
A: Yes, the MacrameSuperStore accepts orders from outside of the U.S. All international orders must be prepaid with a credit card or money order. Unfortunately shipping outside the United States is very expensive. We are only able to ship US Priority International Mail at this time. Shipping costs can be calculated in the shopping cart.
7. If I sign up for your mailing list, will my information be safe?
A: We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We only collect your name and email address for our email newsletter distribution. You have the right to elect to join or opt-out of the emails at any time.
8. Can I visit the Macramé Super Store?
A: Macramé Super Store is an Internet store provided by Pepperell Braiding Company. We have two locations (Bradford, PA and Pepperell, MA). Both locations are factories and administrative offices. Though we occasionally accept visitors for order pick-up, we do not have a brick-and-mortar store front. Order pick-up must be arranged in advance by phone (Pennsylvania plant only): 1-800-343-8114 ext. 10
9. Can I return my product?
A: Please visit the Terms and Conditions.
10. I have an Internet store, can I use some of the images from your website to build my web store?
A: Please visit the Terms and Conditions.
11. Where is my order?
A: We track every Internet order shipping with US Priority Mail or FedEx. Tracking details will be emailed to you from FedEx or the US Postal Service. If you do not receive tracking number 4-5 Business Days after you placed your order, feel free to contact us to see if we can check into the order process.
12. I have additional questions not answered here.
A: We receive a lot of questions from our macramé customers, ranging from macramé techniques, to web site concerns. We now have a feature on our site which allows our customers to ask us questions, without having to call. Go to our "Contact Us" page, located under "Customer Service" category, in the far left column. If you are asking to make a catalog request, please make a note of your name and address in the comment section